Delivery & Returns

Delivery Methods

We send all orders via tracked, signed-for or guaranteed postage. 

Our standard service is Royal Mail International Signed For Delivery, this can take between 5-8 workings days. For heavier items we use DHL to deliver. Weekend orders will be posted on Monday morning.

Cancellation of Orders & Returned Goods Policy

We strive for complete customer satisfaction throughout our entire product range. However you may either wish to exchange the item for another on rare occassions. Your rights under the E-Commerce Regulations [2002], Distance Selling Regulations [2000] and the Sale of Goods Act (1979) are acknowledged and unaffected by this policy.

If you do wish to either return or exchange your purchased products, please follow the guidelines below:

Under the Distance Selling Regulations [2000] you have the right to cancel, but you must notify us of returns within 7 days of receiving your order. Please contact us either by email (lashes@eyelashemporium.co.uk), 01753 650656 or in writing to explain the problem with your item and notify us of the return.

Claims for goods damaged in transit must be made within 7 days of receiving your order.
For refunds and exchanges you must return the original item to us with the original packaging and in new condition. The contents and quantity of the product must be as originally sold. Unfortunately we cannot except returns of tweezers for hygiene reasons.

All returned goods must properly packed and sent by recorded delivery.
Please ensure that you include your order number, name and contact details (email and phone number, if possible) with your return in addition to a brief description (1-2 sentences) about why you are returning the products.

Once an order has been despatched; return postage will only be refunded if the products are deemed to be faulty as defined in the Sale of Goods Act 1979. Additionally, we are unable to offer refunds for the initial postage costs of your order unless the returned products are deemed faulty.
Refunds for cancelled and returned goods will be made as soon as possible and within 30 days of the notification of cancellation as required by the regulations.

See terms of sale for more info here.

Return Address
The Eyelash Emporium Returns 
C/O Grafton International
Freepost WV1799
Relay  Business Park
Tamworth Staffordshire
B77 5PT
01753 650656
lashes@eyelashemporium.co.uk

TRACK YOUR ROYAL MAIL AND DHL SHIPMENTS WITH AFTERSHIP